Customer Satisfaction
How We Stack Up

Over 465,000 businesses offer Aflac plans to their employees, including more than 17,000 government entities and over 40% of all the hospitals in the U.S.

Many of those companies asked these questions when selecting their voluntary carrier:

What is the provider’s financial strength rating?

Aflac is rated A+ (Superior) by A.M. Best, the second highest rating given by A.M. Best. View our Investor Factsheet.

How often are the rates increased?

For 50 years, Aflac has had a history of rate stability across almost all product lines.

How do claims payments compare?

Aflac pays twice as much on claims as it does on administrative costs, unlike other insurance carriers. Don’t be fooled by competitors who don’t provide the benefits policyholders deserve.

Sources

All information provided pertains to accident and health insurance only.

ADMINISTRATIVE COST/CLAIMS FORMULA:

AVERAGE PREMIUM SIZE:

LOSS RATIO:

CLAIMS PROCESSING SPEED:

PRODUCT SATISFACTION, EASE OF BUSINESS, EASE OF ENROLLMENT, AND CLAIMS SATISFACTION: