Last Updated: 4/20/12
Our Commitment to Privacy
The Web sites located at the domain aflacgroupinsurance.com are operated by Aflac Group (referred to herein as Aflac Group, we, our, or us). Aflac Group is the marketing name for Continental American Insurance Company (CAIC), a wholly-owned subsidiary of Aflac Incorporated. Except as set forth below, this Web site Privacy Notice (Privacy Notice) applies to all services and sub-sites available under the domain name aflacgroupinsurance.com.
At Aflac Group, we are sensitive to individuals’ concerns about their privacy. Our Privacy Notice was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. The Privacy Notice is designed to assist you (referred to herein as you, your, or user) in understanding how we collect, use, and safeguard the Personal Information you provide to us and to assist you in making informed decisions when using our Web Sites and our products and services.
PLEASE REVIEW THIS PRIVACY NOTICE CAREFULLY BEFORE PROVIDING ANY PERSONAL INFORMATION THROUGH OUR WEB SITES. YOUR USE OF OUR WEB SITES SIGNIFIES YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY NOTICE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY NOTICE, PLEASE DO NOT USE OUR WEB SITES.
This Privacy Notice applies to information collected or gathered through the Web Sites only and does not necessarily reflect practices with respect to information collected or gathered through offline means or through other Web sites operated by associated divisions or affiliates of Aflac Group.
The Privacy Notice applies only to information we collect online from certain visitors to the Web Sites. The Privacy Notice does not apply to:
- The Aflac and Aflac Japan Web sites, aflac.com and aflac.co.jp, which have their own privacy policies.
1. Information we collect or gather
a. Personal Information.
At these Web Sites, we collect only Personal Information that you voluntarily provide to us.
Personal Information includes any information that can be used to contact, identify, or locate you. This information may include your name, policy or certificate number, PIN, Social Security number, address, phone number, e-mail address, family member information, etc. Personal Information will not be collected from you without your knowledge. You may browse the Web Sites without revealing or providing any Personal Information. Providing Personal Information is always voluntary. We provide various forms that can be submitted at your discretion to request information and conduct transactions via the Web Sites. On each of the forms, we ask for information necessary to provide you with the information or service provided by the form and possibly certain other information that will assist us in providing better products and services to you. Information that is required is indicated on each of the forms by an asterisk (*).
- Offer Aflac Group (Broker) Form: You may submit this form to request information about broker sales opportunities with Aflac Group. You will receive an e-mail confirming your request and may be contacted by Aflac Group via telephone or e-mail regarding your request.
- Offer Aflac Group to your Employees Form: You may submit this form to request information about Aflac Group’s products and services. You will receive an e-mail confirming your request and may be contacted by an Aflac Group broker via telephone or e-mail regarding your request.
b. Nonpersonal Information
Although Aflac Group does not collect Personal Information from you at the Web Sites unless you provide it voluntarily, we do collect Nonpersonal Information (information that is compiled in anonymous and aggregate form and is not used to locate, contact, or identify you specifically). Our servers have an activity logging feature, which automatically captures Nonpersonal Information regarding site usage, pages viewed, applications used, files downloaded, browser type, the user’s Internet Service Provider (ISP), and the user’s type of computer operating system. We use Nonpersonal Information only for the purpose of maintaining and improving the Web Sites.
2. Cookies and how the Web Sites use them
- • You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is received. (Each browser is different, so check the Help menu of your browser to learn how to change your cookie preferences). If you reject all cookies, you may not be able to take full advantage of all offerings of the Web Sites.
3. Disclosure of your information
Disclosure of Personal Information that we collect at the Web Sites is subject to our privacy practices and to this Privacy Notice. Accordingly, we will disclose Personal Information to employees, brokers, or third parties only as described herein and:
- To fulfill a transaction that you have requested on the Web Sites.
- To service your policy or certificate.
- To investigate or handle claims.
- As permitted or required by law by regulatory and law enforcement authorities.
- To enforce or apply our Terms and Conditions of Use and other agreements.
- To protect the rights, property, or safety of Aflac Group, aflacgroupinsurance.com, visitors to the Web Sites, or others.
Aflac Group, like many businesses, sometimes hires other companies to perform certain business-related functions on our behalf, such as hosting specific portions of the Web Sites. We may provide your Personal Information to vendors, service providers, and other third parties who assist us in providing the Web Sites, as well as the services and activities provided through the Web Sites. We will only provide the specific and particular Personal Information that a third party needs to perform its function. We require these third parties not to further disclose your Personal Information to any other third party or use it for any other purpose. WE DO NOT SELL YOUR PERSONAL IDENTIFIABLE INFORMATION OR MEDICAL INFORMATION TO ANYONE.
If you are a policyholder of Aflac Group, Personal Information that you provide at the Web Sites may be combined with certain other information we have collected about you through our policy application/administration procedures. In addition, you will have received a Privacy Notice from us explaining how we protect the privacy and security of information you provide (please see HIPAA Notice of Privacy Practices below). In addition, you can view a copy of Aflac Group’s Privacy Practices as they govern information obtained outside the Web Sites here.
If we sell or transfer certain assets or if Aflac Group or substantially all of its assets are acquired, Personal Information and Nonpersonal Information gathered at these Web Sites may be one of the transferred assets.
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4. HIPAA Notice of Privacy Practices
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule allows members the right to receive a notice that describes how individual health information may be used and/or disclosed and how to acquire access to this information. Aflac is fully committed to its compliance with the Privacy Rule of HIPAA in safeguarding sensitive, Personal Information about insureds, including identifiable health care and demographic data, referred to as Protected Health Information (PHI).
Aflac is federally mandated to send a notice (Notice of Privacy Practices) to its insureds. You should be aware that your state law may afford additional access and amendment rights to you which differ from those granted by HIPAA. If you would like additional information concerning the collection and disclosure of protected health information and your rights under state law to access and amend such information, it will be furnished upon request.
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5. Security and protection of your information
We take the protection of your Personal Information very seriously. We use technology tools and design our business practices to help ensure that the Personal Information of our customers is properly gathered, stored, and processed. We secure your Personal Information submitted by you by using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss or destruction. We also work to maintain the security of, and internal and external access to, the Personal Information of our customers through the use of technology and our business practices. However, there are no guarantees that unauthorized access will not occur. While we strive to protect your Personal Information, we cannot ensure or warrant the security of any Personal Information that you transmit to us. Unless stated otherwise, Aflac cannot guarantee the security of any data submitted through the Internet by e-mail.
TThe Web Sites are considered general audience Web sites and are not intended to be used by children. The Web Sites are not directed toward children under the age of 13, and we do not use these Web Sites to knowingly solicit data from or market to children under the age of 13. The Web Sites do not sell products for purchase by children. No person under 13 years of age should disclose information on these Web Sites. If you are under 18, you may use these Web Sites only with the involvement of a parent or guardian. You may learn more about protecting children’s privacy by visiting ftc.gov/kidzprivacy. We encourage parents and guardians to spend time with their children online to be fully familiar with the Web Sites visited by their children.
7. Sites we link to
8. Changes to this Privacy Notice
We reserve the right to modify or amend this Privacy Notice and Aflac Group’s privacy practices from time to time to update industry initiatives, changes in the law or technology, or changes in our practices regarding information collection and use. We will incorporate all material changes to this Privacy Notice and the privacy practices on this page and will post a notice of material changes on the Web Sites. We encourage you to review this page periodically for the most recent version. By continuing to use the Web Sites following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Notice as it may be amended from time to time, in whole or in part, please do not continue using these Web Sites.
9. How you can access or correct your information
You can correct factual errors in your Personal Information by sending us a request (as provided under Section 10 of this Privacy Notice) that clearly shows the error that is to be corrected. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. In addition, you may be prompted at certain times on the Web Sites to update and correct your Personal Information with us. It is your responsibility to keep the information that you provide to us current and accurate.
10. How to contact Aflac with questions or comments
If you have questions or comments about our privacy practices or this Privacy Notice, please phone us at 1-800-433-3036, or write to us at Aflac Group Insurance, ATTN: Privacy Office, P.O. Box 427, Columbia, South Carolina 29202.
*Aflac Group is a wholly owned subsidiary of American Family Life Assurance Company of Columbus (Aflac).